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FAQs

FAQs

ORDERING

How do I place a personalised order?

It's easy! If you know which item you'd like, head over to the product page and you'll be prompted to provide the information required. There are examples of the map styles available and other personalisation options on each product.

Can I see what the map will look like first?

At busy times of the year, this may not be possible. However, do get in touch to ask. For all fabric and paper orders, I email a proof image to you before printing the fabric (please note, this does not include keepsake decorations)

How long will the order take to make?

This depends on the product, and time of year. Timescales are listed on individual listings, but as a general rule:

Prints, standard cushions and standard keepsakes: 3 working days from order to dispatch.

Fully personalised cushions, wash bags and keepsakes: 5 working days from order to dispatch.

How long does shipping take?

UK

Royal Mail First Class: 1-2 working days from dispatch

Royal Mail Special Delivery: next working day from dispatch

International

Ireland & Europe: 5 working days

Rest of world: 1-2 weeks

I need it quickly!

If you've left ordering that perfect gift a little late, just get in contact and I'll see what I can do!

What is your returns policy?

You can view the returns policy here.

Can you gift wrap?

Yes, we can! Just let us know you require gift wrapping.

Do you sell in shops?

I have a few wonderful stockists across the country - from Cornwall to the Outer Hebrides! 

I'm a shop and I'd like to stock Girl and .

Oh hi! Just get in touch and we can have a chat.

Do you offer discounts?

I occasionally offer discounts - follow my Instagram and Facebook pages to keep up to date!

HOW IT'S MADE

Where are your products made?

All of my products are made and designed in Bristol - I have a wonderful studio in an old schoolhouse with huge windows, which I love!

Who makes them?

Me! At the moment, Girl and Bird is just me (Annah) with the occasional help of my mum and distraction of my dog, Ben. 

Where do your maps come from?

The maps are all from before 1960, and come from a big collection that belonged to my Grandad Stan. They're then printed onto fabric or paper by my wonderful printing wizards, and finished by me. 

Can you feature International locations?

Yes! There are three map styles for International locations. If you head to a product page, you can see examples there.

AFTERCARE

I need to wash my purchase!

You can either hand wash, or wash on a delicates cycle. Just take care and don't rub and the fabric too hard!

NOT FOUND YOUR ANSWER? Get in touch!