Returns Policy

Returns Policy


If you change your mind about your order before it has been dispatched, please get in touch as soon as possible. As many Girl and Bird items are personalised*, I may already have begun work on your order and may not be able to offer a full refund. If your order is not personalised, let me know within 10 days of receiving it and I will instruct you on returning the item.

If you change your mind about after the product arrives but it is not faulty, please get in touch. Personalised orders cannot be returned unless they are faulty, and non-personalised items must be returned in a saleable condition in their original packaging. 


All Girl and Bird products are made by hand - and although I check rigorously for any faults, please get in touch if you have any issues. 


A personalised item is any product that has a bespoke element that you have requested. This includes: printed cushions, purses etc, map prints, personalised decorations and embroidered cushions.